Clothing & Artisan Finds
The packing and California fulfillment information below applies to our pottery, glassware, and items prepared at our California facility. Clothing, woven bags, blankets, footwear, jewelry, and folk-art gifts in our separate artisan collections can have different preparation times and arrive in separate packages. Their product-page estimates take precedence. Shipping is free only when the individual product page states it; otherwise, checkout calculates the available shipping charges for the items and destination.
Eligible retail returns for Clothing & Artisan Finds can be requested within 30 days after delivery, with no restocking fee or fee for the provided return label. Contact us for approval before returning an item: its authorized return address can differ from our California address. The specific terms for these items take precedence over the general terms below.
See the Clothing & Artisan Finds shipping terms and return and refund terms for eligibility, preparation times, and instructions.
Shipping, Packaging & Damage Protection
At The Talavera Hub, we ship handmade Talavera pottery, Mexican glassware, and ceramic decor from Southern California. Many of our items are fragile, handmade, or hand-painted, so we take extra care when preparing each order.
Careful Packing
Fragile pottery and glassware are wrapped, protected, and boxed with care based on the size, shape, and weight of the item.
Free U.S. Shipping
Eligible retail orders ship with free standard shipping within the United States. Transit times vary by carrier and destination.
Quick Damage Help
If something arrives damaged, contact us within 7 days of delivery with photos so we can review the issue quickly.
Order Processing
Most items fulfilled from our California facility are prepared within 1–2 business days. Business days do not include weekends or U.S. holidays.
Because many of our items are handmade in Mexico and consolidated to our U.S. facility, this processing window gives us time to inspect, prepare, and package your order carefully before shipment.
Processing time is separate from carrier transit time.
How We Pack Fragile Items
We package pottery, glassware, and ceramic items using protective materials appropriate for the size, shape, and fragility of the item.
- Individual wrapping for fragile pieces
- Protective fill inside the box
- Extra padding around corners, handles, rims, or delicate details
- Reinforced packaging for heavier or more delicate items
- Multiple boxes when needed for safer shipping
Our goal: pack each order securely while keeping shipping practical, efficient, and as safe as possible for fragile handmade pieces.
Shipping Within the United States
We offer free standard shipping within the United States on eligible retail orders.
Transit times vary depending on the carrier and destination. Once a package has been handed to the carrier, delivery timing is controlled by the carrier and may be affected by weather, peak season volume, address issues, or other delays outside our control.
International Shipping
We ship internationally when available. International customers are responsible for any import taxes, VAT, customs duties, brokerage fees, or handling fees required by their country.
Customs delays may occur and are outside our control.
Damage, Wrong Items, or Shipping Issues
Please inspect your order as soon as it arrives. If your item arrives damaged, broken, defective, or incorrect, contact us within 7 days of delivery.
Include these details
- Your order number
- A brief description of the issue
- Clear photos of the item
- Photos of the inner packaging
- Photos of the outer box
- A photo of the shipping label
What happens next
These photos help us review the issue quickly and, when applicable, work with the shipping carrier. Depending on the situation and item availability, we may offer a replacement, store credit, refund, or another appropriate solution.
Important: Please do not throw away the item, packaging, or box until we have reviewed the issue.
Returns
Standard retail orders fulfilled from our California facility may be eligible for return within 90 days from the date the order is placed, as described in our Refund Policy. Clothing and artisan finds follow the 30-day terms above.
- Returns must be approved before anything is shipped back.
- Items returned without approval may be refused or may not qualify for a refund.
- Approved standard returns for reasons other than damage, defect, or our error may be subject to a 15% restocking fee.
- Customers are generally responsible for return shipping unless the return is due to confirmed damage, defect, or an incorrect item sent by us.
- Returned items must be unused, unaltered, and returned with original packaging or protective materials when possible.
Custom, Bulk, and Special Orders
Custom orders, personalized items and made-to-order or separately quoted production orders follow our Wholesale & Custom Order Policy. For regular catalog items purchased at wholesale pricing through our direct checkout, the direct wholesale policy governs returns and damage claims and takes precedence over the general return and damage terms on this page. Regular-price additions retain their posted retail return terms.
For full details, please review our Refund, Return & Cancellation Policy and Wholesale & Custom Order Policy.
Need Help?
For the fastest support, contact us by chat or email. Please include your order number whenever possible so we can help faster.
Email support@thetalaverahub.com