Refund Policy
Standard Returns
Our return policy allows for a 14-day window from the date of item receipt to request a return. However, please be aware that a 15% restocking fee will apply to cover processing costs.
Exceptions / Non-returnable Items
Certain types of items are ineligible for returns, including:
- Bulk Orders: Any order of multiple items where the price is negotiated between the buyer and seller, or any order of multiple items with a total cost exceeding $500. This also includes any order with a quantity of 20 or more.
- Custom Products: Orders that are specially designed or crafted by us (the seller) for the customer, such as special orders, personalized items, or Talavera dinnerware sets.
Additionally, we cannot accept returns for orders beyond 14 days from the date of delivery. Should you have any inquiries or apprehensions regarding your particular item, we encourage you to reach out to us for clarification.
How to Return
To be eligible for a return, your item must be in the same condition that you received it, and must be unworn or unused.
To start a return, you can contact customer service at the "Contact" page or email theglasswarehub@gmail.com. If your return is accepted, you must provide your own shipping label. We will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at theglasswarehub@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Please provide pictures of damage, as all our products are insured.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Approval and Refund:
We will notify you once we have received and inspected your return, informing you if the refund has been approved. If approved, the refund will be processed automatically to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
We always strive to provide the best customer service possible. Do not hesitate to reach out via our "Contact Us" page or at theglasswarehub@gmail.com.
If the cancellation/refund request is approved, we will process your refund based on the payment method used:
- Orders Placed by Check: Refunds will take 14-21 business days to be processed and will only be sent back to the original bank account from which the payment was made.
- Orders Placed by Credit/Debit Card: Refunds will take 3-5 business days to reflect in your account.