How The Talavera Hub Protects Your Information

Effective Date: March 1, 2026
Last Updated: March 1, 2026

This Privacy Policy describes how The Talavera Hub LLC (“The Talavera Hub,” “we,” “us,” “our”) collects, uses, and shares your personal information when you visit, use, or make a purchase from thetalaverahub.com (the “Site”).

1) Personal Information We Collect

A) Information you provide to us

When you make a purchase, attempt to make a purchase, create an account, request a quote, contact us, or otherwise interact with the Site, we may collect information such as:

• Name

• Email address

• Phone number

• Billing and shipping address

• Order details (products purchased, quantity, price)

• Communications you send us (messages, emails, customer service requests)

• Any details you provide for personalization, wholesale requests, or quotes

Payment information: Payments are processed by our payment providers (such as Shopify/Shopify Payments and other processors). We typically do not store full payment card numbers ourselves, but we may receive limited details like payment status and transaction identifiers.

B) Information we collect automatically (Device & Usage Data)

When you visit the Site, we automatically collect certain information about your device and how you interact with the Site, including:

• IP address

• Browser type, device type, operating system

• Time zone and approximate location (based on IP)

• Pages/products you view and actions you take (clicks, scrolls, cart activity)

• Referring website or search terms that brought you to the Site

• Cookies and similar identifiers

We refer to this as Device Information or Usage Data.

C) Cookies and similar technologies

We use cookies and similar technologies (like pixels, tags, and web beacons) to:

• keep the Site working properly,

• remember preferences,

• enable cart and checkout functions,

• understand Site performance and improve the experience,

• measure advertising performance and show relevant ads.

You can control cookies through your browser settings and, where available, through any cookie preference tools on our Site. Blocking cookies may affect Site functionality.

2) How We Use Your Personal Information

We use personal information to operate and improve our business, including to:

A) Provide products and services

• Fulfill orders (process payments, ship items, send confirmations, provide invoices)

• Provide customer support and respond to requests

• Manage accounts, quotes, and wholesale/custom inquiries

B) Protect our business and customers

• Screen orders for fraud, abuse, and security risks

• Protect our Site, systems, and customers from malicious activity

• Enforce our policies and terms

C) Marketing and communications

• Send updates about your order and important service messages

• If you opt in (or where permitted), send marketing emails or texts about products, promotions, and announcements
  You can unsubscribe from marketing emails at any time via the link in the email.

D) Analytics and improvement

• Understand how visitors use the Site

• Improve our product offerings, content, and customer experience

• Measure performance of advertising and marketing campaigns

3) How We Share Personal Information

We share personal information only as needed to run our business and provide the Site, including with:

A) Service providers

We use third-party service providers to help us operate, including (examples):

• Ecommerce platform and hosting (e.g., Shopify)

• Payment processing providers

• Shipping carriers and logistics partners

• Analytics providers (e.g., site analytics)

• Marketing and advertising partners (e.g., ad platforms and measurement tools)

• Customer support tools and email/SMS providers

These providers process information on our behalf under agreements and only as necessary to perform services.

B) Legal and safety reasons

We may disclose personal information to comply with applicable laws and regulations, respond to lawful requests (such as subpoenas or court orders), or protect the rights, property, and safety of The Talavera Hub, our customers, or others.

C) Advertising and “sale/share” concepts

We may share certain identifiers and browsing activity (like cookie IDs or device data) with advertising partners to measure ads and show you more relevant advertising.

Under some privacy laws, this kind of sharing may be considered a “sale” or “sharing” of personal information even when no money is exchanged. You can opt out as described in Section 6 (Your Privacy Rights).

4) Behavioral Advertising & Your Choices

We may use advertising tools that help us:

• show ads to people who have visited our Site,

• measure ad effectiveness,

• reach audiences likely to be interested in our products.

You can typically control personalized ads via:

• your browser cookie settings,

• device settings (where applicable),

• ad platform settings (Google/Meta/etc.),

• industry opt-out tools (where available in your region).

5) Data Retention

We retain personal information as long as necessary to:

• fulfill orders and provide support,

• comply with legal obligations (accounting/tax),

• resolve disputes,

• enforce agreements,

• and operate our business.

Order records are generally retained for business and legal recordkeeping unless you request deletion and we are legally able to delete it.

6) Your Privacy Rights

A) California (CCPA/CPRA) rights

If you are a California resident, you may have the right to:

• Know what personal information we collect, use, disclose, and share

• Request deletion of certain personal information

• Correct inaccurate personal information

• Opt out of “selling” or “sharing” personal information (as defined by law)

• Limit use/disclosure of certain sensitive personal information (where applicable)

• Not be discriminated against for exercising your rights

How to exercise rights: Email us at support@thetalaverahub.com with the subject line “Privacy Request.” We may need to verify your identity before completing your request.

B) EU/UK/EEA rights (GDPR)

If you are located in the EU/UK/EEA, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion (where applicable)

• Object to or restrict certain processing

• Data portability

• Withdraw consent where processing is based on consent

To exercise these rights, contact support@thetalaverahub.com.

C) Opting out of marketing

You can unsubscribe from marketing emails using the unsubscribe link in the email. If you opt out, you may still receive transactional messages (order confirmations, shipping updates, service-related messages).

7) Do Not Track

Some browsers offer a “Do Not Track” signal. Because there is no consistent industry standard for responding to these signals, we do not currently respond to “Do Not Track” signals in a uniform way.

8) International Transfers

If you access our Site from outside the United States, your information may be transferred to and processed in the United States or other locations where our service providers operate. We take steps intended to protect your information in accordance with this Policy.

9) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10) Children’s Privacy

The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us so we can address it.

11) Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal/operational reasons. Updates will be posted on this page with an updated “Last Updated” date.

12) Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us:

The Talavera Hub LLC
Email: support@thetalaverahub.com