Wholesale Policy – Deposits, Lead Times & Terms

Wholesale Policy

Effective Date: March 1, 2026
Policy Version: v2026-03-01

This Wholesale & Custom Order Policy (“Policy”) applies to any wholesale purchase, custom quote, made-to-order order, or bulk order placed with The Talavera Hub (“The Talavera Hub,” “we,” “us,” “our”). By requesting a quote, approving/confirming a quote, submitting a wholesale request, checking the “I agree” policy checkbox, paying a deposit, or otherwise authorizing production, you (“Customer,” “you”) agree to this Policy.

1) Wholesale & Custom Orders Are Final-Sale B2B Transactions

Wholesale and custom orders are intended for business customers (resale, hospitality, events, corporate gifting, etc.). Because wholesale/custom orders involve production planning, materials, labor, and/or reserved inventory, they are treated as final sale subject to the limited remedies described in this Policy.

2) Quotes, Pricing, and Price Changes

Quotes are estimates until deposit is paid

  • Quotes may include pricing for items and a separate shipping estimate.

  • Pricing is not locked until your deposit is received and cleared.

Price lock after deposit (with limited exceptions)

After your deposit is received, unit prices are locked for the quoted quantities and specifications.

Exceptions / adjustments may be required if something changes that affects the total cost, including (but not limited to):

  • shipping requirements/dimensions or packaging needs discovered after final packing

  • carrier/freight availability changes or surcharges

  • customs requirements or special handling

  • significant currency conversion changes affecting costs

  • customer-requested changes (design, quantities, destination, deadlines, packaging)

If an adjustment is needed, we will notify you. Any increase to totals due to changes or required shipping/handling must be approved by you in writing before we proceed with that change.

3) Payment Terms (50% Deposit)

Deposit required to begin

A 50% deposit is required to start production, begin custom work, reserve inventory, or schedule fulfillment.

Remaining balance due before shipment, pickup, or delivery

The remaining 50% balance (plus any approved shipping, taxes, or additional charges) must be paid before shipment, pickup, or delivery.

Final payment deadline, holding period, and post-payment processing hold (NEW)

Because wholesale/custom orders reserve inventory and occupy production/warehouse capacity, final payment must be completed promptly once an order is finished and ready for fulfillment.

Final Payment Due Date (30 days):

  • When we notify you in writing that your order is complete and/or ready to ship/pick up (“Ready Notice”), the remaining balance is due within 30 calendar days.

Holding period (up to 30 days):

  • We will hold completed goods for up to 30 days from the Ready Notice while awaiting final payment.

If final payment is not received within 30 days:

  • We may, at our discretion, pause fulfillment, cancel the order, and/or treat the order as abandoned by Customer, subject to the deposit and cancellation terms in this Policy.

  • Because pricing, inventory availability, packaging, and carrier rates can change over time, we are not obligated to hold or fulfill an order indefinitely.

Post-payment processing/clearance hold (up to 14 days):

  • After the final payment is received, shipment/pickup may be held up to 14 days to allow funds to clear and to complete final packing, verification, and scheduling. This is especially relevant for ACH/eCheck or any payment method requiring additional clearance time.

  • Once payment has cleared and the order is packed/scheduled, the order will ship or be made available for pickup/delivery according to the updated timeline.

4) Deposits, Cancellations, and Changes

Deposits are non-refundable once work begins

The deposit is non-refundable once production starts or inventory/materials are committed.

Customers cannot cancel simply because they changed their mind after production begins.

Cancellations

  • No cancellations once production starts.

  • If Customer requests cancellation before production begins, approval is at our sole discretion and may still result in deductions for non-recoverable costs already incurred (materials, samples, prototypes, labor scheduling, admin time).

Changes requested by Customer

  • Order changes (design, colors, quantities, shipping method, destination, packaging) are not guaranteed and depend on production stage.

  • Approved changes may result in revised pricing and/or revised delivery estimates.

  • All changes must be confirmed in writing (email/message) to be valid.

5) Production Timelines Are Estimates

Wholesale orders typically require 1–2 months lead time, and some orders may take longer depending on order size, complexity, season, and production scheduling.

Any dates provided are estimates, not guarantees.

Delay remedy (if delay exceeds 30 days)

If we miss an agreed estimated ship date by more than 30 days, and the delay is not caused by (a) Force Majeure, (b) carrier delays, (c) customs/border delays, (d) Customer changes, or (e) late payments/late approvals by Customer, then Customer may request one of the following:

  • proceed with the updated timeline, or

  • cancel the undelivered portion and receive a refund of amounts paid for the undelivered portion excluding the non-refundable deposit and excluding costs already incurred/committed for completed work.

6) Shipping Terms (Quoted Separately; Not Negotiable)

  • Shipping is not included in item pricing and is not free.

  • Shipping costs are quoted separately based on weight, dimensions, destination, delivery speed, and carrier rates.

  • Shipping prices are not negotiable because they reflect carrier/freight pricing and requirements (not a discountable “service fee”).

  • Customers may provide their own shipping label or carrier account, subject to packaging requirements and scheduling coordination.

7) Shipping Insurance (Customer Must Request; We May Require)

Insurance is the Customer’s responsibility to request

Shipping insurance is optional unless we require it (see below). It is the Customer’s responsibility to request insurance in writing before we ship.
Examples: “Please add shipping insurance for the full invoice value.”

If you do not request insurance before shipment, the order may ship uninsured (or only with any carrier-default coverage, if applicable). Failure to request insurance means Customer assumes the risk of loss or carrier mishandling beyond the remedies in this Policy.

Carrier default coverage or “declared value” may not function as all-risk insurance and may have limits/exclusions.

When we may require insurance

We reserve the right to require insurance at Customer’s expense for certain orders, including (but not limited to):

  • high-value shipments,

  • pallet/freight shipments,

  • international shipments,

  • or extremely fragile items (e.g., wall fountains).

If required insurance is declined, we may delay shipment until approved or cancel shipment/fulfillment as appropriate, subject to deposit/production terms.

8) Risk of Loss (Carrier Pickup)

Unless otherwise agreed in writing, risk of loss transfers to Customer when the shipment is tendered to the carrier (carrier pickup/acceptance). We will assist with documentation and reasonable cooperation for claims where possible, but carrier performance is outside our control.

9) Claims Window & Required Documentation (7 Days)

All claims for shipping damage, missing items, or shortages must be reported within 7 days of delivery.

To be eligible for any remedy:

  • Provide clear photos of damaged items

  • Photos of inner packaging and outer box condition

  • Photos of shipping labels

  • Count of affected units

  • Retain all packaging until the claim is resolved

Failure to provide documentation or to report within the claims window may void claim eligibility.

10) No Returns / No Refunds (Wholesale Is Final Sale)

Wholesale and custom orders are final sale:

  • No returns

  • No exchanges

  • No refunds
    except as explicitly stated in Section 11 (Damage Allowance / Overage Remedy) or if we are unable to fulfill the order (rare).

11) Damage Allowance & Remedy (2% Allowance; Overage Only)

Because items are fragile, handmade, and shipped in bulk, minor loss/defects can occur. For wholesale orders:

2% Allowance

Customer agrees to an allowance of up to 2% of units in the order as acceptable for breakage or quality issues as defined below (“Allowance”). Units within the Allowance are not eligible for refund/replacement.

Overage remedy (only above 2%)

If verified issues exceed the 2% Allowance, we will provide a remedy only for units above 2% (“Overage”), at our option:

  • Replacement (if time allows and feasible), or

  • Refund/credit for the eligible Overage units only

Refund/credit calculation for Overage

If we issue a refund/credit for Overage units, we refund:

  • the per-unit price for the eligible Overage units, and

  • a pro-rated shipping portion attributable to those eligible Overage units (based on per-unit shipping allocation)

We do not refund/replace units within the first 2% Allowance.

12) Handmade Nature, Variations, and Strict Quality Standard

Our products are handmade. Variations are normal and expected, including (but not limited to):

  • brushstroke and paint differences between artists

  • slight glaze variation, pinholes, minor kiln/firing variation

  • minor size/shape variation due to handmade production

  • minor color variation due to firing and photography/lighting differences

These variations are not defects and are not refundable.

Strict discretion

The Talavera Hub reserves the right, in its sole discretion acting reasonably, to determine whether an issue is:

  • normal handmade variation,

  • cosmetic variation,

  • shipping damage, or

  • a true manufacturing defect.

If Customer believes pieces have “too many imperfections,” such concerns are generally treated within the 2% Allowance unless we determine otherwise.

13) Assortment / Design Variability

Unless Customer requests and we approve a specific design scheme in writing, wholesale orders may ship with a random assortment within the agreed product/style. Exact matching across all pieces is not guaranteed unless explicitly agreed.

14) Samples & Progress Updates

Customers may purchase a sample before placing a large order.

Upon request, we may provide progress updates (photos/videos). Progress updates are informational and do not change handmade variation expectations.

15) Taxes, Duties, and Customs

Customer is responsible for any applicable taxes, duties, customs fees, brokerage fees, or import charges unless explicitly included in writing.

16) Chargebacks and Payment Disputes

Customer agrees to contact us first to resolve billing or order issues. Unauthorized chargebacks may result in cancellation of pending work and recovery of fees and costs associated with the dispute, to the extent permitted by law.

17) Force Majeure

We are not liable for delays or failure to perform due to events outside our reasonable control, including but not limited to: severe weather, natural disasters, supply shortages, kiln/power interruptions, labor disruptions, border/customs delays, government actions, and carrier disruptions.

18) Governing Law & Venue (California)

This Policy is governed by the laws of the State of California, without regard to conflict-of-laws principles. Any dispute must be brought in the state or federal courts located in California, and Customer consents to jurisdiction and venue there, unless we agree to an alternative dispute process in writing.

19) Contact

The Talavera Hub
Email: support@thetalaverahub.com