Safe Shipping for Talavera Pottery and Handblown Mexican Glassware

Shipping Policy

Effective Date: March 1, 2026
Last Updated: March 1, 2026

This Shipping Policy explains how shipping and delivery works for orders placed on thetalaverahub.com (“Site”). By placing an order, you agree to the terms below.

If you have questions, contact us at support@thetalaverahub.com.

1) Processing Time (Order Preparation)

Standard processing time: 3–7 business days for most orders.
Business days exclude weekends and U.S. holidays.

Because many of our items are handcrafted in Mexico and consolidated to our U.S. facility (typically once per week), we use this window to prepare, inspect, and package your order with care.

If an item needs more time

If an item requires additional production time, is made-to-order, or is delayed, we will contact you using the email provided at checkout. If you feel your order is taking longer than expected, reach out anytime—we’re happy to provide an update.

Important: Processing time is separate from shipping transit time.

2) Shipping Within the United States

Free Standard Shipping (U.S.)

We proudly offer Free Standard Shipping within the United States on eligible retail orders.

Transit times vary by destination and carrier. Once your package leaves our U.S. facility, delivery timing is controlled by the carrier. Shipping estimates are not guarantees.

Upgraded / Expedited Shipping

If you need faster service, contact us before placing your order to request an upgraded shipping quote. If expedited shipping is purchased, that fee is generally non-refundable once the label is created or the package has shipped.

3) International Shipping

We ship worldwide. International shipping availability, services, and transit times vary by destination.

Duties, VAT, Customs Fees

All international customers are responsible for import taxes, VAT, customs duties, brokerage, and handling fees required by their country. These fees are not controlled by us and are not included unless explicitly stated.

Customs delays

Customs processing can cause delays outside our control. Estimated delivery dates do not include potential customs holds.

4) Address Accuracy & Delivery Issues

You are responsible for entering a complete and correct shipping address at checkout, including apartment/suite numbers and any required delivery details.

If an order is returned to us due to:

  • an incorrect/incomplete address,

  • failed delivery attempts,

  • refusal of delivery, or

  • unpaid duties/fees (international),

we may require payment for reshipment. If you choose not to reship, any refund (if applicable) may be reduced by shipping/handling costs we incurred.

5) Tracking

When your order ships, we will send tracking information to the email address provided at checkout (when available from the carrier).

Tracking updates may take 24–48 hours to appear after label creation.

6) Delivery Timing & Carrier Delays

Shipping timelines shown at checkout or provided by support are estimates, not guarantees. Delays may occur due to:

  • weather,

  • peak season volume,

  • carrier disruptions,

  • customs/border processing,

  • address issues,

  • or events outside our control.

We are not responsible for carrier delays once the package has been transferred to the carrier.

7) Damaged Packages / Shipping Issues (Report Quickly)

Please inspect your order as soon as it arrives.

If your package arrives damaged, items are broken, or you received the wrong item, contact us within 7 days of delivery and include:

  • your order number,

  • a brief description of the issue,

  • clear photos of the item(s),

  • inner packaging,

  • outer box condition,

  • and the shipping label.

This helps us evaluate the issue quickly and determine the appropriate solution under our Refund, Return & Cancellation Policy.

8) Custom & Bulk Orders (Wholesale / Quote Orders)

Custom orders, bulk orders, negotiated-price orders, and wholesale quote orders may require additional production and coordination time.

Shipping methods, timelines, and responsibilities for these orders are governed by our Wholesale & Custom Order Policy and/or the terms agreed in your quote.

9) Shipping Overages (International Only)

When multiple items are purchased, we try to combine packages where possible to reduce waste and minimize shipping costs.

If you are an international customer and believe you were overcharged for shipping, you may contact us within 7 days of delivery to request a review. If we determine that an overcharge occurred based on actual shipping costs and packaging requirements, any applicable overage will be refunded.

10) Need Help?

If you have questions about delivery status, delays, shipping options, or address changes, contact us with your order number:

Email: support@thetalaverahub.com
or use our Contact Us page.