Q1: Can I change my order?

A: Yes, you can. Please contact support regarding any changes to your order.

Q2: When will my order ship?

 A: After your payment is verified, your order will be packaged and shipped as soon as possible. For more information, visit our Shipping Policy page.

Q3: How can I change something on my order?

A: If you need to change or cancel your order, please contact us immediately. Once your order has shipped, we cannot make any changes.

Q4: How will I know if my order has shipped? Can I track it?

A: Once your order ships, you will receive an email containing your tracking number. You can track your order at any time.

Q5: Do you ship globally?

A: Yes, we ship globally.

Q6: Is my personal information kept private?

A: Yes, in accordance with the new and updated data protection act, we promise to keep your information private and secure.

Q7: What can I do if my order is going to the wrong address?

A: If your parcel has already been dispatched, we are unable to change your shipping address for you. If your order has not shipped, we would be happy to change your address.

Q8: How can I add a gift message?

A: Before checking out, make a note in the "Note to Seller / Gift Message Note" box. If you have already placed your order, contact support.

Q9: What payment methods do you accept?

A: We accept various payment methods, including credit/debit cards, PayPal, and more.

Q10: What should I do if an item in my order arrives damaged or defective?

A: Please contact us immediately with photos of the damaged or defective item, and we will assist you with a replacement or refund.

Q11: Do you offer expedited shipping options?

A: Yes, we offer expedited shipping options for an additional fee. Please contact us for more information.

Q12: Can I return an item if I'm not satisfied with it?

A: Yes, you can. Please review our Return Policy for detailed instructions on how to initiate a return.

Q13: How can I contact customer support?

A: You can reach our customer support team via email at theglasswarehub@gmail.com or through our Contact Us page on the website.