Yes. Our glassware is suitable for everyday use, but avoid sudden temperature changes (such as pouring boiling liquid into a cold glass).

Hand wash when possible, avoid sudden temperature changes, and handle with care. Proper care will help preserve the beauty of your piece for years.

Some items are microwave safe, but we recommend avoiding extreme temperature changes. Product-specific guidance is listed on each item page.

Many items are dishwasher safe, but we recommend hand washing to preserve the artwork and glaze over time. Always check the product description for specific care details.

Once your order ships, you will receive an email containing your tracking number. You can track your order at any time.

After your payment is verified, your order will be packaged and shipped as soon as possible. For more information, visit our Shipping Policy page.

We specialize in shipping fragile items and use protective packing materials, cushioning, and reinforced boxes to ensure your order arrives safely.

This means your shipping label has been generated, but the carrier has not yet scanned the package. Tracking will update once the package is in transit. Please understand that because we ship from Mexico, labels are often created a few days prior to being given to the carrier.

Orders ship from either the United States or Mexico, depending on the product. Regardless of origin, all shipments include tracking once dispatched.

Some items offer customization options, which will be clearly listed on the product page. If customization is available, you’ll see instructions before checkout. If it’s not listed, the item is sold as shown. Since have a variety of colors for most items. If you are looking for something specific, feel free to reach out!

Before checking out, make a note in the "Note to Seller / Gift Message Note" box. If you have already placed your order, contact support.

At this time, we do not offer traditional gift wrapping, but all orders are carefully packed and gift messages are always included when provided.

We process orders quickly. If you need to make a change or cancel, contact us as soon as possible. Once an order has entered processing or shipped, changes may no longer be possible.

Because each item is handmade, small variations such as slight asymmetry, glaze pooling, or texture differences can occur. These are normal characteristics of handcrafted ceramics and glassware, not manufacturing flaws.

Yes. All items intended for food or drink use are made with lead-free, food-safe glazes. If an item is decorative only, it will be clearly noted on the product page.

Our products are made in Dolores Hidalgo, Mexico, primarily in regions known for traditional Talavera pottery and hand-blown glassware. We work directly with artisans and family workshops to bring authentic pieces to our customers.

Your item will be very similar, but slight variations in color, pattern, brush strokes, or texture are normal and expected with handmade items. These natural differences are not defects — they are a sign of authentic craftsmanship.

Yes. All of our Talavera pottery and glassware is handcrafted by skilled artisans in Mexico. Each piece is made using traditional techniques, then hand-painted and glazed. Because of this, no two pieces are exactly alike, which is part of what makes them special.

You can reach our customer support team via email at support@thetalaverahub.com or through our Contact Us page

Yes, you can. Please review our Return Policy for detailed instructions on how to initiate a return.

Yes, we offer expedited shipping options for an additional fee. Please contact us for more information.

We typically respond within 1 business day, Monday through Friday.

If you need to change or cancel your order, please contact us immediately. Once your order has shipped, we cannot make any changes.

If your parcel has already been dispatched, we are unable to change your shipping address for you. If your order has not shipped, we would be happy to change your address.

Yes, mixed-item wholesale orders are often possible depending on the product category.

Minimum order requirements vary. Please contact us for current wholesale terms.

Yes. We offer wholesale pricing for qualified buyers, restaurants, retailers, and designers. Fore more information, visit our Wholesale Page.

Cracks, breaks, or unusable damage qualify as shipping damage. Minor color differences, brush marks, or texture variations do not qualify, as these are expected in handmade products.

Return shipping responsibility depends on the reason for the return and will be explained during the return process. For more information, visit our Refund Policy.

Please contact us immediately with photos of the damaged or defective item, and we will assist you with a replacement or refund.

Yes. All payments are processed through secure, encrypted payment gateways. We never store your payment information.

We accept various payment methods, including credit/debit cards, PayPal, and more.

Yes, in accordance with the new and updated data protection act, we promise to keep your information private and secure.