At The Talavera Hub, we strive to provide excellent customer service and a seamless shopping experience. However, we understand that sometimes you may need to cancel an order. Please review our order cancellation policy below:

Cancellation Before Shipment

Order Cancellation Request:

• If you wish to cancel your order before it has been shipped, please contact our Customer Service team as soon as possible at theglasswarehub@gmail.com or the "Contact Us" page.
• Provide your order number and the reason for cancellation in your request.

Approval and Refund:

• If the cancellation request is approved, we will process your refund based on the payment method used:
• Orders Placed by Check: Refunds will take 14-21 business days to be processed. Refunds will only be sent back to the original bank account from which the payment was made.
• Orders Placed by Credit/Debit Card: Refunds will take 3-5 business days to reflect in your account.
• You will receive a confirmation email once the cancellation and refund process is complete.

Cancellation After Shipment

• Order Shipped: If your order has already been shipped, it cannot be cancelled. However, you may return the item in accordance with our Return Policy.
• Please refer to our Return Policy for detailed instructions on how to return a shipped order.

Exceptions

• Custom, Personalized Orders, Bulk Orders: Custom orders, personalized orders, and Bulk orders cannot be cancelled once the production process has started.
• Sale or Discounted Items: Orders for items purchased during a sale or with a discount may be subject to different cancellation terms. Please review the specific terms and conditions at the time of purchase.

Contact Us

If you have any questions about our order cancellation policy,